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Healthcare Onboarding Expert

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Job Description

As a Sales & Patient Experience Specialist, you will be responsible for onboarding and guiding patients through their fertility journey, ensuring they feel supported, informed, and confident in their decisions.

You will serve as the first point of contact for prospective and current patients, offering expert guidance together with the medical team and ensuring a seamless and positive experience.

Key Responsibilities:

  • Serve as the face of Ovom Care, welcoming patients warmly and making them feel at ease.
  • Effectively communicate high-level treatment journeys and pricing options transparently and confidently.
  • Close sales with professionalism and empathy.
  • Guide patients through the consultation and treatment process, ensuring clarity at every step.
  • Assist with scheduling consultations and coordinating with the medical team.
  • Manage patient data and oversee administrative processes with accuracy and efficiency.
  • Build strong, lasting relationships with patients, fostering trust and engagement.