Technical Support Specialist in Lisbon

1 dia atrás


Lisboa, Lisboa, Portugal Smartrecruitments Tempo inteiro

Smart-Recruitments is a global recruitment agency with an extensive network.

We provide tailored recruitment solutions for leading companies across various industries.

Contact us and we'll help you achieve your career goals.

Job Description: As a key member of our Technical Support team, you will play a vital role in resolving technical issues, ensuring seamless communication with stakeholders, and delivering exceptional user experiences.

In this position, you will be the primary point of contact for customer inquiries.

Utilizing your technical expertise and interpersonal skills, you will assist with issue resolution, collaboration, and escalations as needed to maintain a high level of satisfaction and engagement.

Key Responsibilities:

  • Identify, analyze, and resolve technical issues in collaboration with internal teams, escalating when necessary.
  • Maintain regular and clear communication with customers and stakeholders regarding issue status and solutions.
  • Engage with partners to ensure a world-class support experience, promoting customer satisfaction and proactive problem resolution.
  • Contribute to feedback channels to improve support processes and overall customer experience.

Requirements:

  • Fluency in French and English is required.
  • Excellent interpersonal skills, with a customer-focused approach and the ability to manage inquiries with professionalism and empathy.

Technical Experience:

  • Experience in a technical support role, preferably in security or systems administration.
  • Strong problem-solving and analytical abilities, capable of troubleshooting technical issues effectively.

Benefits:

  • Comprehensive relocation support to Lisbon.
  • Opportunity to advance your career within an international and multicultural environment.
  • Comprehensive health insurance coverage from your first day.
  • Extensive training, plus dedicated coaches to support personal and professional growth.
  • A clear path for growth and development within the organization, with support from a highly collaborative team.

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