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Product Operations Specialist

2 meses atrás

Lisboa, Lisboa, Portugal Zoop Tempo inteiro
About Zoop
Zoop is a pioneering platform dedicated to empowering creators and their fans through cutting-edge Web3 technology. By offering innovative solutions for creators to monetize their content and engage with their communities, Zoop is at the forefront of the Creator Economy revolution.

About the Role
As a Junior Product Operations Specialist at Zoop, you will play a critical part in supporting the product team by ensuring seamless operations, managing product processes, and contributing to continuous improvement. This position offers an excellent opportunity for individuals looking to build a career in product management and operations within a fast-paced, innovative Web 3 environment.

Key Responsibilities
  1. Operational Support
  • Assist the product team in daily operations, including process documentation, product tracking, and reporting.
  • Coordinate cross-functional activities to ensure alignment and timely delivery of projects.
  • Manage and update product documentation, including roadmaps, feature specs, and release notes.
Data Analysis & Reporting
  • Collect, analyze, and interpret data to generate insights that support product decisions and strategy.
  • Create regular reports to monitor key performance metrics, user feedback, and product health.
  • Assist in preparing presentations and product performance updates for internal stakeholders.
Process Optimization
  • Identify and implement process improvements to increase efficiency and optimize the product development lifecycle.
  • Support the implementation of new tools, processes, and systems that enhance team collaboration and productivity.
  • Collaborate with the product and engineering teams to streamline workflows and resolve operational bottlenecks.
Product Launch & Rollout
  • Assist in planning, coordinating, and executing product launches, including communication and coordination with cross-functional teams such as marketing, support, and development.
  • Ensure smooth rollout of new features by managing the tracking of release timelines and addressing any issues that arise.
Customer & Stakeholder Communication
  • Act as a liaison between the product team and other internal teams to ensure a clear understanding of product updates and changes.
  • Assist in gathering and analyzing user feedback, supporting the product team in making data-driven decisions to enhance the user experience.
Market & Competitor Research
  • Conduct research on industry trends, competitive products, and emerging technologies to inform product strategy.
  • Assist in benchmarking Zoop's product features against competitors and identifying areas of opportunity for differentiation.