Online Community Guardian
Há 4 dias
We are looking for a dedicated Online Community Guardian to join our team at TN Portugal in Lisbon. As an Online Community Guardian, you will be responsible for ensuring a safe and respectful online environment for our users.
About the JobThis is an excellent opportunity for a detail-oriented individual who is passionate about digital safety and online community management. Your primary responsibility will be to review user-generated content, enforce platform policies, and address user concerns.
Key Responsibilities:
- Content Review: Review user-generated content to ensure compliance with community guidelines.
- Policies and Procedures: Enforce platform policies consistently across all content types.
- User Appeals: Manage user appeals, providing clear and professional responses regarding moderation decisions.
- Collaboration: Collaborate with internal teams to ensure alignment with regulations and industry best practices.
- Risk Management: Identify patterns and potential risks by analyzing user behavior, contributing to proactive moderation strategies.
- Process Optimization: Suggest improvements to enhance moderation tools and processes for increased efficiency.
Requirements:
- Dutch Language Skills: Proficiency in Dutch (C1 level).
- English Language Skills: Proficiency in English (B2 level).
- EU Citizenship or Residency: EU citizenship or a Portuguese residency card.
- Customer Support Background: At least one year of experience in customer support.
- Leadership and Communication: Strong analytical, leadership, and communication abilities.
- Desire to Advance: Desire to learn and advance in the field.
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