Online Community Guardian

Há 4 dias


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

We are looking for a dedicated Online Community Guardian to join our team at TN Portugal in Lisbon. As an Online Community Guardian, you will be responsible for ensuring a safe and respectful online environment for our users.

About the Job

This is an excellent opportunity for a detail-oriented individual who is passionate about digital safety and online community management. Your primary responsibility will be to review user-generated content, enforce platform policies, and address user concerns.

Key Responsibilities:

  • Content Review: Review user-generated content to ensure compliance with community guidelines.
  • Policies and Procedures: Enforce platform policies consistently across all content types.
  • User Appeals: Manage user appeals, providing clear and professional responses regarding moderation decisions.
  • Collaboration: Collaborate with internal teams to ensure alignment with regulations and industry best practices.
  • Risk Management: Identify patterns and potential risks by analyzing user behavior, contributing to proactive moderation strategies.
  • Process Optimization: Suggest improvements to enhance moderation tools and processes for increased efficiency.

Requirements:

  • Dutch Language Skills: Proficiency in Dutch (C1 level).
  • English Language Skills: Proficiency in English (B2 level).
  • EU Citizenship or Residency: EU citizenship or a Portuguese residency card.
  • Customer Support Background: At least one year of experience in customer support.
  • Leadership and Communication: Strong analytical, leadership, and communication abilities.
  • Desire to Advance: Desire to learn and advance in the field.


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