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Curated Experiences Specialist

2 semanas atrás

Sintra, Lisboa, Portugal Phiture Tempo inteiro

The Role

We are seeking a dynamic and dedicated individual to join our team, specializing in creating unique experiences for our community. You will collaborate with the team to ensure a high level of satisfaction among our members by:

  • Resolving community requests promptly via our ticketing tool
  • Ensuring everything is ready for families' arrival and providing a seamless experience during turnover weeks
  • Developing relationships with families and understanding their needs and interests
  • Gathering feedback and identifying opportunities through interaction with families
  • Assisting new families in integrating into the community
  • Communicating upcoming activities to maximize participation
  • Managing content for our internal UGC channel to build brand awareness on social networks
  • Ensuring seamless information flow within the team
  • Coordinating with the onboarding team to ensure a smooth handover during arrival
  • Participating in pre-arrival webinars and orientation sessions
  • Booking services upon families' requests
  • Partnering with a photographer/videographer to capture moments for social media during opening times of new locations