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Account Growth Strategist

1 semana atrás

Lisboa, Lisboa, Portugal PagerDuty, Inc. Tempo inteiro

PagerDuty empowers teams to deliver exceptional digital experiences through our Operations Cloud, revolutionizing how critical work gets done.

We are seeking a Strategic Renewal Partner to join our dynamic team. In this role, you will own the subscription renewal process for assigned customers, ensuring high retention rates and maximizing contract value.

This is an exciting opportunity to play a key role in shaping the future of customer relationships in a fast-paced, high-growth environment.

You will collaborate closely with internal teams to drive customer adoption and mitigate churn risks, leveraging your expertise in account management and customer success.

Key Responsibilities:

  • Develop and execute subscription renewal strategies to optimize contract value and customer satisfaction.
  • Collaborate with cross-functional teams to drive customer adoption and minimize churn risks.
  • Identify opportunities to improve the subscription renewal process and implement changes to drive business growth.
  • Maintain accurate customer and renewal data in Salesforce, tracking pipeline, forecasts, and key customer contacts.

Preferred Qualifications:

  • Experience working in a technology or SaaS company.
  • Familiarity with subscription-based business models and renewal processes.
  • Knowledge of IT operations, IT development organizations, and related tools.