Network Infrastructure Specialist

Há 2 dias


Lisboa, Lisboa, Portugal Colt Technology Services Group Ltd. Tempo inteiro

Colt Technology Services Group Ltd. offers a range of network services to businesses worldwide, enabling them to focus on their core activities. We are seeking a highly skilled Network Infrastructure Specialist to join our team.

Job Purpose and Key Accountabilities:

  • Proactively monitor, diagnose, and resolve faults across our pan-European Ethernet and optical infrastructure, as well as our TX services.
  • Familiarity with interfacing into optical and Ethernet-based networks would be advantageous.
We require a professional individual who can participate in a 24/7 shift pattern. The ideal candidate will have full knowledge of customers' bespoke networks and services, providing a professional interface to customers and acting as a Single Point of Contact for all their issues.

Built Relationships and Collaboration:
  • Maintain working relationships with key interconnect partners and vendors.
  • Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre.
Event Management and Escalation:
  • Maintain a clear and accurate record of events throughout a fault duration using Colt's Remedy based Fault Management System.
  • Provide regular updates as and when required.
  • Resolve or escalate faults as appropriate, according to product SLAs.
Solution Implementation and Reporting:
  • Identify, plan, and implement solutions for re-occurring problems on IP and Ethernet Networks.
  • Generate technical reports for customer RFO/RCA requests.
Software Upgrades and Transmission Experience:
  • Techincally manage software upgrades in coordination with vendor and Colt teams involved.
  • Direct experience in Transmission Services and Technologies, including MSP, PCM, Ethernet, WDM, DWDM, TDM, ADM, DCS, DXC, SDH, PDH.
  • Proven troubleshooting experience in some of the following: MSP, PCM, Ethernet, WDM, DWDM, TDM, ADM, DCS, DXC, SDH, PDH.
Vendor-Specific Knowledge and Skills:
  • Working experience with some of the following vendors and their associated transmission equipment and management systems: Marconi, ALU, Lucent, Nortel, Nokia, NSN, Siemens, Overture, Adva, Infinera, Aspen, Netcool, Smarts, Ciena, Accedian.
  • Understanding the provisioning and maintaining of IP, Ethernet, and Optical services across Backbone Networks.
Candidate Requirements:
  • A logical approach to fault finding and troubleshooting.
  • Ability to control and coordinate complex technical situations in a calm and professional manner.
  • Excellent customer-facing skills, dealing with specialist requests regarding Overall Solutions and not limited to a single Technology.
  • Fluent in English + 2nd European Language is an advantage.
The estimated salary for this position is £65,000 per annum.

This role requires a unique blend of technical expertise, communication skills, and business acumen. If you are passionate about delivering exceptional customer experiences and staying ahead of the latest technological trends, we encourage you to apply.

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