Travel Management Professional

Há 5 dias

Coimbra, Coimbra, Portugal Descompagnons Trabalho Temporário Lda Tempo inteiro
Role Overview:

Descompagnons Trabalho Temporário Lda is searching for a highly skilled Senior Business Travel Consultant to join their team in Portugal. As a Senior Business Travel Consultant, you will be responsible for providing top-notch support to customers, ensuring that their travel experiences are seamless and enjoyable.

About the Position:

  • Provide high-quality support to customers through various channels, including chat, calls, and emails.
  • Stay up-to-date with relevant information on service providers, destinations, and systems.
  • Handle bookings for accommodations, transportation, and travel services accurately.
  • Assist customers with service options on the platform or app.
  • Respond in a timely manner, adhering to service level agreements (SLAs).
  • Ensure compliance with company and customer policies, maintaining global standards.
  • Participate in team discussions regarding products, service providers, and industry trends.

Key Responsibilities:

  • Providing quality support to customers.
  • Keeping up to date with industry trends and developments.
  • Handling complex customer inquiries.
  • Collaborating with internal teams to achieve goals.

Requirements:

  • Native/fluent in English (C1), both oral and written.
  • 5+ years in a travel consultant role, with expertise in bookings for air, rail, and accommodations.
  • 3+ years of experience using GDS (Sabre, Amadeus, or Galileo) – both required.
  • Additional language skills in French, German, Spanish, or Italian are an advantage.
  • Experience in contact center or client-facing roles.
  • Proficient in using tools such as Gmail, Zendesk, Slack, and Salesforce.
  • Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM.
  • Strong multitasking abilities, quick problem-solving skills, and the ability to work independently to resolve issues.
  • Empathetic, professional, with excellent verbal and written communication skills.

Benefits:

  • Excellent remuneration package based on experience, skills, and performance.
  • Be part of a dynamic and creative team with a positive and friendly atmosphere.
  • Guidance and tools to reach your full potential.
  • Generous medical plans, dental, and vision benefits.

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