Customer Service Professional with Order Fulfillment Experience

Há 4 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
About the Job

Cross Border Talents is seeking a highly skilled Customer Service Professional with Order Fulfillment Experience to join our Retail Back-Office Team. As an Order Support Specialist, you will play a vital role in ensuring that customer orders are fulfilled efficiently and effectively.

The ideal candidate will have excellent communication skills, both written and verbal, in Czech and English. You will be responsible for handling customer inquiries, resolving issues, and providing solutions in a timely manner. Additionally, you will work closely with partners to resolve issues, removing the customer from the loop for a seamless experience.

Responsibilities:

  • Customer Issue Resolution: Resolve customer complaints and concerns in a professional and timely manner.
  • Liaison and Communication: Collaborate with partners to resolve issues and communicate resolutions to customers.
  • Record-Keeping: Maintain accurate records of customer interactions and issue resolution.
  • Investigation and Decision-Making: Conduct thorough investigations to identify root causes of issues and implement solutions.
  • Process Management: Oversee the entire lifecycle of web purchases, from handling changes to completing RMAs.

Requirements:

  • Language Proficiency: Fluency in Czech (C2) and proficiency in English (B2).
  • Residence: Eligible to work in Portugal or hold EU citizenship.
  • Attention to Detail: Ability to maintain high levels of accuracy in all aspects of the job.
  • Problem-Solving: Strong analytical and problem-solving skills to resolve complex issues.
  • Autonomy: Ability to work independently with minimal supervision.
  • Customer Satisfaction: Experience in a back-office environment with a focus on customer satisfaction.
  • Communication Skills: Excellent written and verbal communication skills.
  • KPI Focused: Understanding of performance metrics and ability to achieve goals.
  • Technical Knowledge: Familiarity with SAP beneficial but not required.
  • Flexibility: Willingness to work overtime as needed.
  • Team Player: Ability to collaborate with colleagues in a fast-paced environment.

What We Offer:

  • Competitive salary.
  • Monthly meal allowance.
  • Relocation assistance for eligible candidates.


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