Web Service Technical Lead
Há 4 dias
Unlock the Power of SaaS-based Booking Solutions
Movement 8 is seeking an experienced 3rd line Web Service Support Engineer to join their team. In this role, you will be responsible for providing expert-level support for complex technical issues related to their SaaS platform.
As a key member of the support team, you will collaborate closely with customers, internal teams, and external partners to diagnose problems, provide resolutions, and enhance the overall customer experience. This is a unique opportunity to work with a fast-paced company that has revolutionized how companies make bookings using multi-channel content.
You will be working in a remote setting based in Portugal. To excel in this position, you must have a strong technical foundation in XML and JSON, excellent stakeholder interactions, and previous travel and booking experience.
Responsibilities:
- Provide expert-level support for complex technical issues related to the SaaS online booking platform.
- Troubleshoot and resolve complex web service-related issues, API failures, and system performance concerns.
- Collaborate with cross-functional teams to ensure timely resolution of customer issues.
- Develop and implement process improvements to enhance customer experience.
Requirements:
- 3+ years of experience in a technical support or engineering support role, preferably in a SaaS environment.
- Strong troubleshooting skills related to web services, APIs, and cloud-based applications.
- Experience handling Tier 3 escalations and providing direct client support.
- Ability to diagnose application, database, and network issues effectively.
- Familiarity with debugging tools, logging frameworks, and monitoring solutions (e.g., Kibana, Datadog, New Relic, or similar).
About Movement 8:
Movement 8 is a leading provider of SaaS-based booking platforms. Our innovative solutions enable companies to streamline their booking processes, resulting in improved efficiency and customer satisfaction.
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