Cybersecurity Testing Support Professional

Há 7 dias


Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro
Job Overview

We are seeking a highly skilled Cybersecurity Testing Support Professional to join our team at Randstad Portugal. In this role, you will provide exceptional customer support and develop strategies for cybersecurity testing services.

Key Responsibilities
  • Deliver customer support for cybersecurity testing services, ensuring satisfaction through efficient inquiry handling and issue resolution.
  • Support engineering (cybersecurity integrations and development) and operations (customer guidance for testing) teams.
  • Develop and refine strategies for cybersecurity testing services, including standardizing processes and managing ticketing systems.
  • Analyze customer feedback and workstream data to drive continuous improvement.
  • Define integration requirements and support operations and customer support streams in refining and executing the service delivery model.
  • Assist management with data and analytics control for testing services.
  • Resolve customer inquiries and manage ticketing systems, including back-office processes.
Requirements

To succeed in this role, you should have:

  • A high school or vocational education background.
  • Experience in tech support for complex technological or cybersecurity services.
  • Customer support experience, especially in digital channels.
  • Strong communication skills for conveying complex ideas simply.
  • Analytical and data reporting skills with capacity to derive actionable insights.
  • Process management experience in digital and technological service environments.
Benefits and Offer

We offer a competitive salary of $50,000 - $65,000 per year, depending on location, as well as opportunities for growth and professional development. If you are passionate about cybersecurity and delivering exceptional customer support, we encourage you to apply.



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