Guest Services Coordinator
Há 4 dias
Role Overview:
Job Responsibilities:- Organize and confirm guest arrivals, departures, room reservations, requests, changes, and cancellations.
- Process payments, verify billing, and adjust as necessary.
- Activate and file room keys, process guest requests, and relay messages to relevant departments.
- Print contingency lists for emergency situations and provide guests with information about property amenities, services, and local areas of interest.
- Follow up on outstanding requests or problems from the previous day and ensure resolution.
- Run and review daily reports/logs, complete designated cashier and closing reports in the computer system.
- Accept and record wake-up call requests and deliver to the appropriate department.
- Count bank at beginning and end of shift, secure bank.
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
- Notify Loss Prevention/Security of any guest reports of theft.
Company Policies:
Policies and Procedures:- Familiarize yourself with all company policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to established protocols.
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