Cloud Technical Specialist
Há 6 dias
Empowering Customers through Innovative Support
The Customer Experience & Success (CE&S) organization at Microsoft Power Platform Community is committed to delivering exceptional customer experiences. As a Senior Technical Support Engineer, you will play a crucial role in troubleshooting and resolving complex technical issues for our customers.
In this role, you will have the opportunity to accelerate your career growth, hone your problem-solving skills, and deepen your technical expertise. You will work closely with cross-functional teams to identify and resolve customer issues, leveraging Microsoft's AI technology to provide seamless support experiences.
This position offers flexibility, allowing you to work up to 50% from home. You will be part of a dynamic team that values innovation, collaboration, and inclusion.
Key Responsibilities- You will investigate and solve complex customer technical issues, collaborating with internal teams and leveraging troubleshooting tools and practices.
- You will lead in building communities and share knowledge through readiness programs, technical coaching, and mentoring of others.
- You will engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools.
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