Customer Success Onboarding Specialist

Há 4 dias


Aveiro, Aveiro, Portugal Servicenow Tempo inteiro

Overview

We are looking for a talented Customer Success Onboarding Specialist to join our team. As a member of the Global Learning & Development organization, you will be responsible for delivering live, primarily in-person onboarding and training to early-career Customer Success Guides.

About the Team

You will be working closely with key stakeholders across Global Learning and Development, Customer Excellence Group, and subject matter experts to refine and deliver the content these Success Guides will need to be successful.

Key Responsibilities

  • Develop and deliver onboarding curriculum for new hire Customer Success Guides, covering product knowledge, customer success techniques, industry insights, customer value realization, and the broader customer journey.
  • Collaborate with Global Learning and Development colleagues to maintain onboarding documentation, manuals, and resources for ongoing reference.
  • Leverage surveys to gather feedback from CS Guides, leadership, and the rest of the School of Customer Excellence to continuously improve and evolve onboarding content.

Requirements

  • 4+ years' experience in enablement as a trainer or leader of enablement programs.
  • Experience developing and deploying global enablement programs at-scale.
  • Strong facilitation skills, both in person and virtually.
  • Understanding of adult learning principles, enablement design, and development processes with a focus on Customer Success-specific programs and outcomes.


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