Technical Operations and Support Expert
2 semanas atrás
About the Role
The Technical Operations and Support Expert will play a critical role in ensuring the smooth operation of our broadcast systems. Key responsibilities include:
- Providing technical support to customers, project engineers, and other stakeholders via email, phone, and EVS tooling
- Managing customer expectations of response time and issue resolution
- Troubleshooting and reproducing problems, defining workarounds, and collaborating with the Tier-3 support team on complex issues
- Contribution to the development of technical documents and provision of advanced technical training to Tier-1 support team members
- Frequent on-site assistance for EVS system installation and support, as well as management of new products with the help of Tier-3
Key Requirements
- Bachelor's degree in a technical field or equivalent experience
- Strong knowledge of network architecture, Linux, and Windows operating systems
- Excellent communication and problem-solving skills
- Previous experience in technical support, field service, and technical operations
What We Offer
EVS Broadcast Equipment Sa offers a dynamic and inclusive environment that fosters growth and development. As a Technical Operations and Support Expert, you can expect:
- A competitive salary and a range of wellness and healthcare benefits
- Flexible schedules and hybrid working policies
- Opportunities for internal mobility and professional growth
- Recognition and reward for outstanding performance
Contact Us
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