Product Support Manager Lead

Há 6 dias


Aveiro, Aveiro, Portugal Squarespace Tempo inteiro
Job Description:

The Squarespace Product Support team is seeking a seasoned leader to manage a global group of Product Support Leads (PSLs). As a Team Manager, you will oversee the daily activities of PSLs, ensuring consistent product support strategies across the organization.

You will work closely with Customer Operations leadership to evaluate the impact of product support strategies, plan, and prioritize initiatives. Additionally, you will partner with Product, Engineering, and Design leaders to ensure efficient processes for managing product launches and reporting customer pain points.

This role requires strong leadership skills, as you will mentor and coach direct reports to achieve their full potential. You will also be responsible for reporting on team performance, ensuring team members are productive, and participating in annual headcount planning.



  • Aveiro, Aveiro, Portugal Squarespace Tempo inteiro

    About the Job:We are looking for an experienced manager to lead our global Product Support team. As a Product Support Manager Lead, you will be responsible for overseeing the daily activities of a team of Product Support Leads (PSLs) who manage various product areas.Oversee project management of customer support strategies for product launches within...


  • Aveiro, Aveiro, Portugal Squarespace Tempo inteiro

    The Product Support team at Squarespace is seeking a seasoned leader to mentor and guide our Product Support Leads (PSLs). The successful candidate will have a deep understanding of our product offerings and be able to collaborate with cross-functional teams to drive customer success. As a manager, you will oversee project managing the customer support...


  • Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    About the RoleWe are looking for a highly skilled Global Product Support Lead to join our team. As a Product Support Operations Manager, you will be responsible for overseeing project managing the customer support strategy for product launches within Customer Operations.The ideal candidate will have experience in running programs, implementing iterative...


  • Aveiro, Aveiro, Portugal Squarespace Tempo inteiro

    About the RoleThe Product Support team at Squarespace is seeking an experienced leader to mentor and manage a group of Product Support Leads (PSLs). As a Manager, you will oversee project managing the customer support strategy for product launches within Customer Operations. This role requires a holistic understanding of Squarespace's product offerings to...


  • Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    Job DescriptionSquarespace is seeking a seasoned Product Support Operations Manager to join our Customer Operations team. As a key member of our global support organization, you will be responsible for overseeing the daily activities of Product Support Leads, ensuring the successful delivery of product launches.The ideal candidate will have 5+ years of...


  • Aveiro, Aveiro, Portugal Squarespace Tempo inteiro

    Company OverviewSquarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business.We're committed to equal employment opportunity...


  • Aveiro, Aveiro, Portugal Squarespace Tempo inteiro

    The Product Support team is looking for a Manager who can mentor a group of Product Support Leads (PSLs) to find creative solutions to roadblocks while ensuring the successful delivery of product launches. Their focus will be on our PSLs who oversee Domains, Email (Google Workspace), Billing and Accounts, but will include the management of PSLs covering...


  • Aveiro, Aveiro, Portugal Squarespace Tempo inteiro

    The Product Support team is looking for a Manager who can mentor a group of Product Support Leads (PSLs) to find creative solutions to roadblocks while ensuring the successful delivery of product launches.Their focus will be on our PSLs who oversee Domains, Email (Google Workspace), Billing and Accounts, but will include the management of PSLs covering...


  • Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    The Product Support team is looking for a Manager who can mentor a group of Product Support Leads (PSLs) to find creative solutions to roadblocks while ensuring the successful delivery of product launches. Their focus will be on our PSLs who oversee Domains, Email (Google Workspace), Billing and Accounts, but will include the management of PSLs covering...


  • Aveiro, Aveiro, Portugal Squarespace Tempo inteiro

    The Product Support team is looking for a Manager who can mentor a group of Product Support Leads (PSLs) to find creative solutions to roadblocks while ensuring the successful delivery of product launches. Their focus will be on our PSLs who oversee Domains, Email (Google Workspace), Billing and Accounts, but will include the management of PSLs covering...


  • Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    About the RoleThe Technical Product Lead will be responsible for developing and executing technical product strategies that meet business objectives and drive growth. This includes building software frameworks, tools, and platforms that support engineering, data science, product, legal, security, and other partners to accelerate time to market and provide a...


  • Aveiro, Aveiro, Portugal Squarespace Tempo inteiro

    The Product Support team is looking for a Manager who can mentor a group of Product Support Leads (PSLs) to find creative solutions to roadblocks while ensuring the successful delivery of product launches. Their focus will be on our PSLs who oversee Domains, Email (Google Workspace), Billing and Accounts, but will include the management of PSLs covering...


  • Aveiro, Aveiro, Portugal Continental Tempo inteiro

    .Job DescriptionWe are seeking a highly experienced Product Manager to lead the direction and management for parts of our digital solutions portfolio.This role requires a visionary product leader with a strong background in managing complex projects, product strategy, and cross-functional collaboration.The ideal candidate will have a deep understanding of...


  • Aveiro, Aveiro, Portugal Squarespace Tempo inteiro

    About the RoleThe Senior Support Operations Manager will oversee a subset of our global Product Support Leads to ensure consistency in product support strategies across the organization.This role involves overseeing daily activities, monitoring product launches, customer reported bugs, and ensuring customer pain points are surfaced with relevant Product and...


  • Aveiro, Aveiro, Portugal Squarespace Tempo inteiro

    OverviewSquqarespace is looking for a seasoned manager to oversee the daily activities of our Product Support Leads (PSLs) and drive the success of product launches within Customer Operations. In this role, you will work closely with cross-functional teams to evaluate impact, plan, and prioritize our product support strategy.Responsibilities:Manage and...


  • Aveiro, Aveiro, Portugal Squarespace Tempo inteiro

    About UsAt Squarespace, we empower millions of customers in over 200 countries and territories to build their online presence, grow their audience, and drive their business forward. Our platform offers a comprehensive suite of tools and resources to help entrepreneurs and small businesses succeed online.Key ResponsibilitiesAs a Product Support Leadership...


  • Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    Job OverviewWe are seeking a highly skilled Platform Product Lead to join our team at Boundlessfellows. As a key member of our leadership team, you will be responsible for driving the development and implementation of our platform strategy.The successful candidate will have a proven track record of leading cross-functional teams and managing complex...


  • Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    Job OverviewThe Platform Product Manager will be responsible for leading the development of software frameworks, tools, and platforms that support engineering, data science, product, legal, security, and other partners to accelerate time to market and provide a center of excellence for those areas. This includes building strategic relationships with key...


  • Aveiro, Aveiro, Portugal TN Portugal Tempo inteiro

    About the Role:We are seeking a highly skilled and experienced Automotive Technical Support Lead to join our team in Aveiro, Portugal. As a Group Leader –Technical Support for Remote Automotive Diagnostics, you will be responsible for leading and developing a team of specialists providing expert assistance to automotive workshops in Europe.Your Key...


  • Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    Company OverviewSquarespace empowers entrepreneurs to build strong brands and businesses online through our innovative platform.About This OpportunityIn this role, you will drive product strategy, roadmap, and deliverables for platforms such as User and Identity, Content, Communications, Design, Mobile, and other platform areas.Your Key...