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    Company Overview">Tn Portugal is one of the fastest-growing agencies in the e-commerce space, helping over 500 brands succeed. Our mission is to provide exceptional customer service to our clients.

Customer Service Representative

2 semanas atrás

Aveiro, Aveiro, Portugal Tn Portugal Tempo inteiro

Job Overview

We are seeking a highly skilled and customer-focused Support Agent to join our team at Tn Portugal. In this role, you will be responsible for providing exceptional support to our customers via phone, email, and chat.

About the Job

This is a full-time position that involves working rotational shifts from Monday to Friday. You will be part of a fast-paced environment where you will handle a high volume of inbound and outbound communications in a professional manner.

Key Responsibilities

  • Respond to customer inquiries via various communication channels, providing timely and accurate information
  • Assist customers with issues related to products, services, and accounts
  • Resolve customer complaints efficiently, ensuring their satisfaction
  • Update customer accounts and document relevant interactions
  • Collaborate with internal teams to escalate and resolve more complex issues

Requirements

To succeed in this role, you should have:

  • B2 level English proficiency (written and spoken)
  • Previous experience in customer service is preferred but not required
  • Strong problem-solving and multitasking abilities
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team and independently
  • Availability to work rotational shifts and maintain flexible working hours

What We Offer

At Tn Portugal, we offer:

  • Comprehensive training and ongoing development opportunities
  • A friendly and supportive work environment
  • The chance to grow within the company