Technical Project Specialist

2 meses atrás


Lisboa, Lisboa, Portugal Minacs Tempo inteiro

Job Title: Technical Project Specialist

About the Role:



As a Technical Project Specialist at Minacs, you will play a crucial role in ensuring the success of our clients' operations. Your primary responsibility will be to manage customer contacts related to air conditioning systems, handling complaints and driving NPS while proposing maintenance and warranty extensions for specific AC products.



Key Responsibilities:




  • Handle air conditioner contacts by phone and manage complaints effectively
  • Drive NPS and propose maintenance and warranty extensions for specific AC products
  • Control requests for specific AC products and provide simple proposals to analyze the product
  • Manage installations coming through the Online Store channel


Requirements:




  • High level of European Portuguese (written and oral)
  • Relevant experience as an Air Conditioning technician or assistant AC technician (is a plus)
  • Proficient PC skills
  • Excellent communication skills (ability to communicate technical issues in non-technical terms)
  • Ability to operate in high-pressure situations


What We Offer:




  • Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
  • Competitive salary and performance bonus
  • Location in Oeiras - Taguspark, Portugal
  • Modern facilities in our client's premises
  • Bring-a-friend (referral) bonus opportunities
  • Full paid training on the company and the project you'll be working on
  • Career development programs, specialized courses, and language classes


About Us:



Minacs is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. We're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.



Eligibility:



In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.



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