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Retail Experience Specialist

1 semana atrás

Porto, Porto, Portugal Maxi-Cosi Tempo inteiro

**Our Commitment to Growth**

We are a leading market player in the juvenile products industry, seeking talented individuals to join our team and contribute to our success.

This role offers a unique opportunity to grow with us, develop your skills, and make a real difference in achieving sustainable growth.

Your Key Responsibilities:**

  • Provide exceptional customer support and service to retail partners and consumers, ensuring a positive experience and resolving any issues promptly.
  • BUILD STRONG RELATIONSHIPS with retail store managers, sales associates, and other key stakeholders to foster collaboration and partnership.
  • Engage proactively with retail partners to understand their needs, provide product recommendations, and identify opportunities for upselling and cross-selling.
  • Process retail orders accurately and efficiently, ensuring timely delivery and fulfillment of products to retail stores.
  • Prepare regular sales reports, dashboards, and presentations for internal stakeholders and retail partners to communicate performance insights and recommendations.

About You:

  • 2+ years of experience in customer service, consumer care, or related roles.
  • Fluent in English & French (mandatory).
  • Excellent communication and interpersonal skills, with the ability to empathize with consumers, build rapport, and communicate effectively across diverse channels.
  • Strong problem-solving and decision-making abilities, with a customer-focused mindset and a commitment to delivering exceptional service.
  • Sales acumen and a results-oriented mindset, with a track record of achieving sales targets and driving business growth.