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Cloud Infrastructure Success Strategist
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We are seeking an experienced Cloud Infrastructure Success Strategist to join our team in the Americas region. As a key member of our Customer Success team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. We publish Ubuntu, one of the most important open source projects, and are changing the world on a daily basis. Our team is remote-first and we expect excellence from our employees.
The Role
This is a challenging and rewarding role that requires a deep understanding of cloud infrastructure technologies, excellent communication skills, and a passion for delivering results. You will work closely with customers, sales teams, and internal stakeholders to develop and execute customized success plans that drive customer adoption and retention.
Responsibilities
- Onboard new customers and introduce them to our products and support processes
- Collaborate with sales teams to develop and deliver engagement plans that fulfill customer objectives
- Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks
- Experience running a disciplined, weekly customer and business review process with cross-functional teams
- Serve as a customer advocate internally and influence Canonical products roadmaps, websites, documentation, processes, and people
- Create campaigns targeting multiple customers through digital touch-points and activities
Requirements
- Minimum 5 years of experience with a strong relation to IT and exposure to projects related to Linux OS, data applications, storage, cloud computing, networking, security, migration, and IoT
- Excellent presentation skills with the ability to guide a conversation about complex software
- Experience building and improving internal processes while maintaining timely delivery to customer-related projects
- A true team player capable of interacting with all departments and at all levels both internally and externally
- Knowledge of agile methodologies
- Additional skills: Salesforce, Jira, CRMs (a plus)
What We Offer
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues from your team and others
- Priority Pass for travel and travel upgrades for long haul company events
Salary Range
$120,000 - $180,000 per annum, depending on location, experience, and performance.
