Cloud Service Delivery Lead

Há 7 dias


Braga, Braga, Portugal Hcltech Tempo inteiro

Job Description

As a Digital Customer Engagement Manager, you will be responsible for delivering high-quality customer experiences by orchestrating the overall service/project delivery according to planned scope, budget, and milestones. You will contribute to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES, ensuring seamless handovers and onboarding processes.

You will support critical customer situations, including de-escalations and incident management, while collaborating with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams, and SAP Product Support as needed.

Key Responsibilities:

  • Sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
  • Onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES.
  • Supporting critical customer situations, including de-escalations and incident management.
  • Collaborating with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams, and SAP Product Support as needed.

Requirements

  • Technical expertise in SAP Basis area with minimum 4+ years of experience.
  • Good understanding and hands-on experience required in HANA database.
  • Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
  • Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is a plus.
  • Hands-on experience in any of hyper scaler (AWS/Azure/GCP) is needed.
  • 4+ years' experience with multi-national software/IT organizations.
  • 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
  • 2+ years of SAP Basis S/4HANA knowledge.


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