Technical Food and Beverage Solutions Consultant
2 meses atrás
Job Summary
As a seasoned consultant, you will play a pivotal role in guiding clients through complex technical and functional challenges, focusing on Oracle's Simphony Food & Beverage solutions. Your responsibilities will extend from delivering comprehensive consulting services and training sessions to providing technical expertise and solving complex problems.
Key Responsibilities
- Install and configure the Oracle Hospitality F&B product suite.
- Train the application software of current Food & Beverage management techniques.
- Impart specific knowledge related to restaurant operating procedures.
- Be familiar with and adhere to the latest training and installation standards and procedures.
- Work with the My Oracle Support (MOS) global support system and Support organization on escalating client issues.
- Work with the customer and the broader Oracle Hospitality F&B team to ensure service level requirements are exceeded.
- Participate in online education and product training courses; Participate in quality assurance of new product and/or version release software. SQL and technical skills.
- Submit timely and accurate project status and other required reporting via current communication method.
- Ability & credibility to work effectively with the client at all levels of the organization.
- Proven ability to work unsupervised or as a team member of both the local office team and wider company teams.
- Creative thinking abilities so experiences and knowledge may be used to create new ideas and think 'outside the box.'
- A self-starter with initiative, drive and strong desire to succeed.
- Capable of thriving in high-pressure environments.
- Flexibility with people, time and shifts.
- Willing to work in shifts as needed.
Requirements
- Previous experience with the Hospitality industry experience in a supervisory or management role.
- Tertiary qualification in a Technical or Hospitality Management field.
- Knowledge of manual Food & Beverage procedures.
- Familiarity with relational database management systems such as Oracle 12c Database Server is preferred.
- Good working knowledge of TCP/IP networks, PC's and troubleshooting techniques.
We also prefer...
- Previous experience with Oracle Hospitality Simphony Point-of-Sale.
- or similar F&B Point-of-Sale software products.
- Previous experience as a trainer/consultant.
- MCSE and OCP certifications.
- Analytical problem-solving skills.
- Project Management skills
- Strong presentation and interpersonal skills
- Superior communication skills, written and verbal
- Fluency in English
- Fluency in French
What we offer
- A competitive salary with exciting benefits.
- Learning and development opportunities to advance your career.
- An Employee Assistance Program to support your mental health.
- Employee resource groups that champion our diverse communities.
- Core benefits such as life and health insurance.
- An inclusive culture that celebrates what makes you unique.
Career Level - IC2
#LI-Hybrid
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