Application Support Engineer

Há 7 dias


Porto, Porto, Portugal Kcs It Tempo inteiro

**Job Description**

We're seeking a highly skilled French speaker Application Support professional to join our team at KCS IT. As a key member of our team, you will be responsible for providing technical assistance to our clients, ensuring timely and effective resolution of their issues.

**Key Responsibilities**

  • Providing technical support to clients via phone, email, or chat
  • Resolving complex technical issues in a timely and professional manner
  • Collaborating with internal teams to identify and implement process improvements
  • Participating in on-call rotations to ensure 24/7 coverage

**Requirements**

  • Bachelor's degree in Computer Science, Software Engineering, or a related field
  • 4+ years of experience in IT Support
  • Hands-on experience in application support in both Windows and Linux environments
  • Experience with ticketing tools (Active Directory, Jira/Snow), incident management processes, virtualization technologies (VMware, Hyper-V), SQL, monitoring tools for proactive issue identification and resolution, and basic understanding of networking concepts and protocols
  • Strong customer service orientation, excellent communication skills, and ability to interact professionally with end-users to understand and resolve their issues

**What We Offer**

  • Opportunity to develop a career that fits you
  • Personalized career development taking into consideration your needs and goals from short to long term
  • Free training programs in languages, tech, behavior and business
  • International projects in Benelux
  • Free nutrition, psychologist, general medicine appointments and yoga and personal training days

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