Global Team Coordinator Leader

Há 6 dias


Lisboa, Lisboa, Portugal Qualitest Group Tempo inteiro

About Qualitest Group

Qualitest Group is a leading technology giant seeking a highly skilled Team Lead Coordinator to join our dynamic team. The selected candidate will be based in Portugal and act as the single point of contact with our clients, leading a global team of part-time experts.

About the Role

This position requires strong experience in managing teams across multiple time zones, ensuring seamless coordination and task execution. The successful candidate will demonstrate exceptional organizational and leadership skills, proficiency in task and shift management, and a proven ability to engage with stakeholders effectively.

The role involves hiring new team members and providing regular reporting and insights through dashboards. Key responsibilities include:

  • Acting as the primary point of contact for clients, ensuring timely communication and issue resolution
  • Managing a globally distributed team working across different time zones
  • Oversight of task allocation and shift management to ensure smooth operations
  • Hiring and onboarding new agents to support the expansion of the team in multiple geographies
  • Maintaining reporting standards by developing and presenting reports and dashboards
  • Collaborating with stakeholders to ensure alignment on key deliverables and expectations
  • Identifying and addressing operational challenges proactively to ensure continuous improvement

Requirements

Required skills and qualifications include:

  • Experience managing global teams in multiple time zones
  • Proven expertise in shift management and task management
  • Strong stakeholder management experience with the ability to build lasting relationships
  • Proficiency in Excel, including experience with reporting, dashboarding, and data analysis
  • Excellent communication and interpersonal skills to facilitate seamless client coordination
  • Demonstrated leadership in hiring and managing teams

About the Salary

We are offering an estimated annual salary of €80,000 - €120,000, commensurate with experience, along with a comprehensive benefits package.

Why Choose Qualitest Group?

We offer a dynamic and challenging work environment that fosters growth and development. Our team is passionate about delivering high-quality solutions and making a meaningful impact in the industry.


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