Multilingual Community Liaison for Digital Product

Há 4 dias


Lisboa, Lisboa, Portugal Cognizant Tempo inteiro

We are a global organization with a rapidly expanding team. We are committed to investing in our people and offer a range of training programs to increase your depth of knowledge on world-class platforms and tools.

Job Description

You will be providing Community Specialist support for a video streaming platform. As a liaison between customers and resources across our company, you will expedite the resolution of issues to empower customers to achieve the highest value and adoption of our software.

Key Responsibilities
  • Demonstrate ownership and high level of commitment to deliver on key results like first time resolution, efficiency and quality metrics.
  • Solve Partner's issues using innovative techniques, identifying efficiency gains, and conducting root cause analyses.
  • Support partner queries pertaining to channel management and performance, channel analytics, and any technical issues in a friendly and accurate manner.
Required Skills and Qualifications
  • At least 12 months of direct customer service experience required, preferably in contact centers.
  • German level C1/C2 and English C1.
  • Self-starter, strong attention to detail and able to juggle multiple work streams at once.


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