Luggage Assistant

Job Description: Luggage Porter

This role involves ensuring that Guests' luggage is handled efficiently and effectively, maintaining a high standard of service at all times. The ideal candidate will be able to work independently, as part of a team, and under pressure. They should have excellent communication skills and be flexible with their working hours.

About the Role:

As a Luggage Porter, you will be responsible for providing exceptional customer service to Guests, ensuring that their luggage is transferred and stored securely. You will interact with Guests, respond to their queries, and maintain a lobby presence that offers courteous and attentive service.

Key Responsibilities:

- Ensure laundry support is provided when required, complete with all wash cycles, folding, and storage.

- Offer consistent, high-standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service.

- Ensure that individual customers and Groups receive fast, efficient, and friendly service.

- Keep the Head Porter or Concierge Supervisor on duty fully aware of any relevant feedback from either the customers or other departments.

- Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures.

- Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients.

- Maintain public areas and all equipment in immaculate condition.

- Communicate with Security regarding any unattended luggage.

Requirements:

- Positive attitude and strong communication skills.

- Ability to work flexible hours.

- Ability to work under pressure and as part of a team.

- Commitment to respond to Guest requests and deliver high levels of service.

Salary Information: Estimated annual salary €25,000 - €35,000 based on national averages in Portugal.

About Us:

Hilton is one of the world's leading hospitality companies, offering luxurious full-service hotels, resorts, and extended-stay suites. Our vision is to provide remarkable hospitality experiences around the world every day. As a Hilton Team Member, you will be at the heart of creating these unforgettable experiences.