Senior Firmware Support Specialist

Há 6 dias


Lisboa, Lisboa, Portugal Bloq Tempo inteiro

Bloq.it, a pioneer in the smart locker industry, is seeking a skilled Senior Firmware Support Specialist to join its Ops - Support team.

This role involves collaborating with cross-functional teams to resolve critical firmware issues and enhance firmware stability.

The ideal candidate will have strong experience in embedded systems, microcontrollers, or similar firmware development/support environments.

Responsibilities:

  • Investigate and resolve firmware problems by analyzing logs and error reports;
  • Coordinate with internal engineering teams to address firmware bugs and propose enhancements;
  • Contribute troubleshooting guides to our knowledge base to support other support tiers;
  • Set up firmware health metrics and alerts to detect potential failures.

Requirements:

  • Strong experience in embedded systems, microcontrollers, or similar firmware development/support environments;
  • Proficiency in one or more programming languages commonly used for embedded systems;
  • Experience coordinating tasks and resources to ensure resolutions and implementation of firmware enhancements;
  • Ability to analyze complex issues and debug at the code/hardware interface level;
  • Comfortable working cross-functionally with Product, Hardware, and other specialists;
  • Ability to juggle multiple escalations in a dynamic environment;
  • Fluency in English and Portuguese (written and spoken).

We offer:

  • A dynamic work environment with a culture of innovation, collaboration, and continuous learning;
  • Competitive salary and benefits package tailored to your experience and skills;
  • Flexible work conditions with remote-friendly policy and flexible schedule;
  • Regular meetings in-person at our HQ Office in Lisbon, giving you the chance to connect with the team.


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