Quality Specialist
Há 7 dias
We are seeking a Quality Specialist to join our team in Porto. The ideal candidate will have excellent analytical and problem-solving skills, with the ability to communicate effectively with guests and colleagues alike.
Key responsibilities include analyzing complaints and satisfactions to improve the quality of service provided by our hotel group. This involves accompanying guests post-check-out, responding to complaints and comments, and processing data collected online and offline to present results to teams. The goal is to continually improve the service provided to customers.
To succeed in this role, you will need:
- Excellent written communication skills in English, Portuguese, and Spanish; French is an asset
- Previous experience in hospitality, particularly in operations such as guest relations, concierge, or reception
- Strong argumentation skills and comfort in conducting meetings
- Availability for occasional trips to Lisbon
This is a 3-month contract with Adecco, after which you may have the opportunity to integrate with the client. The estimated salary range for this position is €2,500-€3,500 per month, depending on your level of experience and qualifications.
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