SAP Customer Success Manager
Há 7 dias
About the Job
This role offers an exciting opportunity to join SAP's dynamic, international team and make a significant impact on the future of cloud services. As a Cloud Transformation Specialist, you will be responsible for driving end-to-end customer engagement from signature onwards, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, architecture and governance coaching, relationship management, and renewal initiation.
What You'll Do
- You will develop a strategic engagement with your client to establish client focus on the core of the services delivered.
- You will build and maintain strong relationships with key stakeholders.
- You will demonstrate accountability as the single orchestrator for End2End delivery.
- You will enforce a culture of performance & collaboration through delivery engagement and Internal Stakeholder Management.
- You will proactively manage account costs and ensure that all aspects of the service are being met.
- You will understand the customer's business, ECS Technical and contractual aspects of services being delivered.
- You will understand the importance of SAP services to their customer's business.
- You will collaborate with SAP Enterprise Cloud Services delivery units to establish long-term service plans and account visions.
Your Qualifications
- Bachelor's degree or equivalents in Business Administration, Computer Science, Technical Engineering, Economics, or related fields.
- Good understanding of SAP Basis, system migration and/or functional SAP application knowledge.
- Understanding of SAP's cloud business, cloud and hybrid infrastructure and cloud operation processes.
- Excellent presentation and communication skills in Japanese and English, ability to switch communication styles for technical and non-technical audiences with confidence, including management level at customers.
- High competency in multi-tasking and ability to manage multiple engagements in parallel.
- Pro-active, problem-solving, 'can-do' attitude and 'customer first' mindset.
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