Housekeeping Department Manager
3 semanas atrás
Job Summary
At Meliá Hotels International S.A. (Meliá), we are seeking a highly skilled and experienced Housekeeping Supervisor to join our team. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and presentation in our hotel.
Key Responsibilities
- Achieve efficient guest satisfaction in compliance with the highest standards.
- Supervise and coordinate the activities of the housekeeping staff, ensuring that standards of cleanliness and presentation are met.
- Assist the Housekeeping Manager and their Assistant in planning and assigning daily tasks, including inventory management of supplies and equipment.
- Perform regular inspections of rooms and common areas to ensure that the highest standards of cleanliness and housekeeping are maintained.
- Coordinate with other departments, such as the front desk and maintenance, to address guest needs and requests efficiently.
- Manage and resolve any issues or complaints related to the cleanliness and maintenance of rooms or common areas.
- Train and develop housekeeping staff, ensuring they are trained in hotel policies and procedures.
- Ensure compliance with health and safety standards in all work areas.
- Participate in the evaluation of staff performance and provide constructive feedback.
Requirements
- Minimum 2/3 years of experience in the role.
- High level of Portuguese and good English is a plus.
- Hospitality degree.
- Leadership, personnel management, and decision-making skills.
- Quality and customer service oriented.
About Meliá
Meliá Hotels International S.A. (Meliá) is a global hotel chain committed to providing exceptional guest experiences. We believe in the importance of diversity and inclusion in the workplace and are committed to equal opportunities between women and men. We prioritize disseminating a corporate culture committed to effective equality and raising awareness about the need to act jointly and globally.
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