Cloud Contact Center Software Automation Specialist

Há 1 mês


Porto, Porto, Portugal Five9 Tempo inteiro
About the Role

The Five9 organization is looking for a skilled Staff Test Automation Engineer to join our Software Quality Engineering Organization. As part of our Test Automation Group (TAG) Continuous Integration (CI) team, this individual will be responsible for providing automation and test support for SW releases of Five9 cloud contact center software.

Key Responsibilities
  1. Automated smoke, component, functional, integration, call load, spike, and performance regression testing.
  2. Test environment (pre-production) support and extension of the framework (Python based).
  3. Support and development of new internal tools for automation testing.
  4. Test schedule planning, organization of results investigation, and supporting TAG.
  5. Test result analysis for executed tests and issues investigation using TAG framework logs, product logs on different code branches, and for different product components, monitoring tools.
Requirements
  • Excellent team player with strong analytical and troubleshooting skills.
  • Practical knowledge of software development process and software testing methodologies.
  • Experienced user of UNIX/Linux OS.
  • Practical knowledge of programming techniques and algorithms (OOP is preferable).
  • Good understanding of CI/CD processes and practical background with tools (Ansible, Puppet, Docker).
  • Strong interpersonal, reliable, and communication skills.
  • Experience with DBMS (MySQL is desirable).
  • Good knowledge of VoIP, SIP, WebRTC.
  • Experience with network issue troubleshooting (understanding of basic network principles, i.e. OSI model, real-time protocols, network management protocols).
Desired Skills
  • 4+ years' experience in Test Automation projects.
  • Pro-activity in investigation of new opportunities for automation / key role in completed Test Automation projects.
  • Hands-on experience with Python 3x and/or Java.
  • Practical Experience with Monitoring Systems (Logic Monitor and Grafana are preferable).
  • Experience with IAAS (VMware ESXi, OpenStack).
  • Hands-on experience using Asterisk or FreeSwitch PBX.
  • Experience in REST API automation and/or SDK type of interfaces (Java, Python C++).
  • Hands-on experience with Bash scripting.
  • Experience in Test Automation projects for cloud computing solutions.
About Five9

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We thrive in a team-first culture, where everyone contributes to our mission and values.



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