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Role Overview
We are seeking a highly skilled Senior Logistics Operations Manager to join our team at Phiture. As a key member of our e-commerce operations team, you will be responsible for overseeing the entire logistics and supply chain process.
Key Responsibilities- Fulfillment Cycle Optimization: Develop and implement strategies to streamline fulfillment cycles, ensuring timely and efficient delivery of products to customers.
- Satisfaction Rate Monitoring: Regularly monitor customer satisfaction rates, stockouts, and transfers to identify areas for improvement.
- Inventory Management: Oversee inventory management processes, including order fulfillment, stock levels, and sales consumables.
- Order Lifecycle Logistics: Lead the implementation of order lifecycle logistics processes, ensuring seamless transitions from CLT to SIT to SMF to Order2Ship.
- Stock Uniformity: Ensure uniform stock levels across all markets, managing stock lifecycles and sales consumables.
- Safety Stock Control: Manage safety stock levels, negotiating with suppliers as needed to ensure optimal stock levels.
- Logistics Consumables Management: Monitor and manage logistics consumables, identifying opportunities for cost savings and efficiency improvements.
- Order Stockout Mitigation: Identify and mitigate order stockouts, ensuring that customers receive their orders in a timely manner.
- Shipping Process Handling: Oversee the proper handling of shipping processes, including HD, PUDO, C&C, and reverse logistics.
- Logistics and Transportation Projects: Lead logistics and transportation projects, from requirements gathering to QA and monitoring.
