Customer Service Representative for Medical Devices

Há 7 dias


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

About the Role: We are seeking a highly skilled and empathetic Customer Service Representative to join our team in supporting customers with medical devices. As a German language specialist, you will be responsible for providing top-notch support via telephone, email, and chat platforms.

Your Responsibilities:• Provide product information and troubleshooting assistance to customers experiencing issues with their insulin pumps and accessories.• Assist customers with connecting their devices to mobile apps and resolve connectivity issues.• Handle customer inquiries with professionalism and empathy, addressing concerns and resolving issues promptly.• Collaborate closely with internal departments to ensure seamless support and resolution of customer complaints.

Requirements: To excel in this role, you must possess native-level proficiency in both spoken and written German, as well as good English language skills (B2 level). Stress resistance is essential for handling medical emergency situations over the phone. Proficiency in CRM systems and common office applications like MS Word, Excel, and Outlook is also required.



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