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Operational Leadership Manager

1 semana atrás

Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

Role Overview:

The Senior Operations Manager is responsible for leading the Debt Management Plan Department in Lisbon, overseeing daily operations, and managing a team of 100 staff members. This is an exceptional opportunity to join our team at TN Portugal and drive business growth, improve operational efficiency, and deliver exceptional customer experiences.

Main Responsibilities:

  1. Strategic Planning and Execution to achieve business objectives.
  2. Lead a hybrid and dual-location team to drive collaboration, productivity, and customer satisfaction.
  3. Ensure compliance with UK financial regulations and industry standards.
  4. Implement digital communication strategies to enhance customer engagement.
  5. Financial Collections and Cross-Sales Optimization through process improvements and data-driven insights.
  6. Drive operational efficiency through performance metrics and benchmarking.
  7. Contribute to strategic business planning and goal-setting initiatives.
  8. Develop and maintain effective relationships with stakeholders.