Financial Services Specialist
Há 5 dias
We are seeking a highly skilled Financial Services Specialist to join our team in Braga/Lisbon, Portugal. This role will involve managing due and overdue balances on customer accounts and maximizing On-Time Payment for all customers.
About the JobThis is an exciting opportunity to work in a dynamic environment with a multicultural and diverse team of professionals. As a Financial Services Specialist, you will be responsible for:
- Managing customer/account queries to ensure sales ledger balances are clean on customer accounts;
- Successfully managing due and overdue balances on customer accounts, maximizing On-Time Payment for all customers;
- Notifying markets of uncollectable debt risks & mitigating where possible;
- Conducting collection activities based on Market Collection Strategy;
- Responding to incoming collection concerns from the customer and internal stakeholders;
- Focusing on Customer Service, ensuring good communication levels to identify and resolve problems on customer accounts;
- Analyzing and checking KPIs on quality of services provided and presenting during Daily Operational Reviews (DOR's);
- Participating in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
- Executing identified business and internal controls of Collections processes;
- Reviewing and proposing updates, through the company, to the Standard Routines due to legal or process changes.
To be successful in this role, you will need:
- A degree in Business, Finance, Economics or similar;
- Proficiency in English and French;
- Strong problem-solving and analytical skills;
- High Customer Service skills;
- Able to propose and implement improvements in procedures.
Nestlé Sa is a leading global company providing Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We offer a range of benefits including:
- Development of expertise in Nestlé's Shared Services Business;
- Immersion in a culturally diverse team;
- Local and International Exposure;
- Flexible working environment;
- Engagement and wellbeing activities;
- Competitive salary (£25,000 - £30,000 per annum) and annual bonus according to your performance;
- Flex Benefits - At NBS you can choose what benefits are more suitable for you;
- Make part of the Nestlé Club and get discounts from several partners;
- Free coffee at the office;
- Company equipment according to professional needs;
- Medical Support available at the Office;
- E-learning courses and training programs to get you where you aim to be;
- Career progression and possibilities for International Career.
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