Financial Services Specialist

Há 5 dias


Braga, Braga, Portugal Nestlé Sa Tempo inteiro
Job Summary

We are seeking a highly skilled Financial Services Specialist to join our team in Braga/Lisbon, Portugal. This role will involve managing due and overdue balances on customer accounts and maximizing On-Time Payment for all customers.

About the Job

This is an exciting opportunity to work in a dynamic environment with a multicultural and diverse team of professionals. As a Financial Services Specialist, you will be responsible for:

  • Managing customer/account queries to ensure sales ledger balances are clean on customer accounts;
  • Successfully managing due and overdue balances on customer accounts, maximizing On-Time Payment for all customers;
  • Notifying markets of uncollectable debt risks & mitigating where possible;
  • Conducting collection activities based on Market Collection Strategy;
  • Responding to incoming collection concerns from the customer and internal stakeholders;
  • Focusing on Customer Service, ensuring good communication levels to identify and resolve problems on customer accounts;
  • Analyzing and checking KPIs on quality of services provided and presenting during Daily Operational Reviews (DOR's);
  • Participating in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
  • Executing identified business and internal controls of Collections processes;
  • Reviewing and proposing updates, through the company, to the Standard Routines due to legal or process changes.
Requirements

To be successful in this role, you will need:

  • A degree in Business, Finance, Economics or similar;
  • Proficiency in English and French;
  • Strong problem-solving and analytical skills;
  • High Customer Service skills;
  • Able to propose and implement improvements in procedures.
About Us

Nestlé Sa is a leading global company providing Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We offer a range of benefits including:

  • Development of expertise in Nestlé's Shared Services Business;
  • Immersion in a culturally diverse team;
  • Local and International Exposure;
  • Flexible working environment;
  • Engagement and wellbeing activities;
  • Competitive salary (£25,000 - £30,000 per annum) and annual bonus according to your performance;
  • Flex Benefits - At NBS you can choose what benefits are more suitable for you;
  • Make part of the Nestlé Club and get discounts from several partners;
  • Free coffee at the office;
  • Company equipment according to professional needs;
  • Medical Support available at the Office;
  • E-learning courses and training programs to get you where you aim to be;
  • Career progression and possibilities for International Career.

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