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ServiceNow Development Lead
1 semana atrás
About the Role
We have an incredible opportunity for a Technical Platform Architect to join our SDO functional team. As a key member of our team, you will be responsible for the technical backbone of our global enterprise platform in the GBS team, combining development expertise with platform support to deliver seamless service experiences for 3000+ users worldwide.
This role involves architecting, building, and maintaining ServiceNow solutions that power our enterprise operations and being the go-to expert for complex development projects and critical support needs, ensuring our platform runs at peak performance.
What You Will Be Responsible For
- Custom Development and Integration: design and develop custom ServiceNow applications and integrations.
- Configuration and Workflow Optimization: configure OOTB functionalities and optimize workflows for efficiency.
- Technical Support: provide L2/L3 technical support and resolve complex platform issues.
- Reporting and Analytics: create and maintain reports, dashboards, and analytics solutions.
- Platform Automation and Improvement: implement automated solutions for recurring issues and drive continuous improvements.
What Skills and Experience Will Be Required
- Bachelor's in Computer Science, Software Engineering, IT, or related field.
- ServiceNow Expertise: 3+ years of hands-on experience with ServiceNow development, including OOTB configuration and customization.
- Workflow and Automation: expertise in workflow design, process automation, and incident management.
- Reporting and Analytics: experience in creating reports, dashboards, and leveraging performance analytics tools.
- Problem-Solving: strong analytical abilities and proven track record of technical issue resolution in enterprise environments.
- Soft Skills: excellent communication, customer service orientation, and full professional proficiency in English.
