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Document Verification Specialist, Lisboa

1 semana atrás

Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

We are Carwow Group, a pioneering company driving innovation in the automotive industry. Our mission is to revolutionize car-changing by providing a seamless and successful customer experience.

The Role:

Our Document Collection department serves as the central hub of our business, ensuring the accuracy of customer uploads and providing essential support throughout our 'Sell Your Car' journey. As a key member of our team, you will play a vital role in delivering a fantastic customer experience.

Key Responsibilities:
  1. Document Verification and Accuracy:
  • Reviewing and verifying customer-uploaded documents for accuracy and compliance.
  • Addressing discrepancies by requesting additional information or clarification from customers.
Customer Communication and Support:
  • Guiding customers through the document submission process with clear communication and timely follow-ups.
  • Resolving queries and providing excellent service to enhance the customer experience.
Collaboration and Process Improvement:
  • Coordinating with internal teams to support smooth transactions and efficient workflows.
  • Identifying opportunities to improve processes and advocating for a straightforward, customer-focused experience.

Our ideal candidate has prior experience in a dynamic customer-facing role, accurately verifying documentation, preferably in a phone-based environment, making outbound calls, and sending follow-up emails to customers. If you're a proactive problem-solver with excellent communication skills, we'd love to hear from you