Lead Front Office Supervisor

Há 3 dias

Faro, Portugal Hilton Worldwide, Inc. Tempo inteiro

About Conrad Algarve

Conrad Algarve is a luxury resort located in the stunning Quinta do Lago. We are part of Hilton Worldwide, Inc., a leading global hospitality company with a diverse portfolio of world-class brands.

Award-Winning Workplace Culture

We are proud to have an award-winning workplace culture, recognized as the #1 World's Best Hospitality Workplace. Our inspiring work environment and vibrant culture foster continuous development and endless possibilities.

Job Summary

This role is responsible for assisting in daily Front Office operations and working with customers and Guests to serve their needs and provide an excellent customer service experience.

Key Responsibilities

  • Assist the Front Office Manager with daily Front Office operations
  • Provide prompt service and actively seek opportunities to drive Guest satisfaction
  • Ensure that the Team is kept fully aware of any relevant feedback from either the Guests or other departments
  • Manage, resolve or escalate any and all Guest complaints quickly
  • Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events

Requirements

  • Previous customer service experience within the hotel/leisure/retail sector
  • Excellent interpersonal and communication skills
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Flexibility to respond to a variety of work situations

Benefits

We offer a competitive salary of approximately €35,000 per year, plus benefits including career growth and development opportunities, workplace flexibility, and a Go Hilton Team Member Travel discount program.

About Hilton Worldwide, Inc.

Hilton Worldwide, Inc. is a leading global hospitality company with a diverse portfolio of world-class brands. We are committed to filling the earth with the light and warmth of hospitality.

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