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About the Role: We are seeking a highly motivated and customer-focused individual to assist customers using advanced insulin pumps and accessories. The ideal candidate will play a vital role in providing exceptional support via phone, email, and chat, ensuring seamless integration of products through app connectivity.
Key Responsibilities: Assist customers with inquiries about insulin pumps, maintain accurate records in SAP CRM, escalate complex cases when needed, conduct proactive outreach, manage returns, and resolve complaints in line with company policies.
Requirements: Fluency in Czech and English, previous customer service experience desired, willingness to learn, ability to multi-task in a busy environment.
