Chief Technology Support Specialist
Há 1 mês
At Buscojobs Portugal, we don't just offer jobs - we provide platforms for growth and career development. We work with a wide range of technologies, aligning our candidates' unique skills, passions, and professional backgrounds to place them in projects that matter.
We're seeking a Chief Technology Support Specialist who's eager to continue evolving, thrives on challenges, and is ready to embark on a new opportunity. This hybrid work model project is located in Lisbon, Portugal.
Responsibilities:
• Provide technical support to clients in implementing and testing products and services
• Develop in-depth knowledge of products, services, and their integration aspects to deliver efficient and effective support to customers and partners
• Resolve incidents and respond to requests for clarifications associated with the services provided
• Ensure timely resolution of support requests within agreed SLAs
• Promote meetings with clients' technical areas to accelerate the resolution of complex issues
• Analyze, document, and improve internal processes and tools
Requirements:
(1+) years of professional experience in functional analysis or systems development/implementation roles
Proficiency in English
Knowledge of payment systems from a technological point of view and of the products and services provided
Previous experience with tools such as Jira and Confluence
Benefits:
A dynamic work culture where every voice matters, empowering you to grow professionally
A personalized coaching program to help you reach your full potential
A commitment to continuous learning through tech meetups and online trainings
A vibrant community culture with regular social events
A recognition program celebrating your achievements and contributions
The estimated salary for this position is around €50,000 per year, taking into account the location and industry standards.
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