Business Support Associate

Há 7 dias


Lisboa, Lisboa, Portugal Mollie Tempo inteiro

**About Us**

Mollie is a payment solutions provider dedicated to making payments and money management effortless for every business in Europe. With over 20 years of experience, we've established ourselves as a trusted partner for businesses across the continent.

We're a team of product, finance, support, commerce, and engineering specialists working together to provide an all-in-one solution that simplifies payments and money management. Our mission is to empower businesses to run their operations effectively, and we're committed to delivering exceptional customer experiences.

**Job Description**

We're looking for a Business Support Specialist who will be the first point of contact for many of our customers. As a key member of our support team, you'll provide assistance through various channels, including live messaging, email, and phone. Your primary responsibility will be to support businesses with queries about working with Mollie, including pricing, terms, onboarding, and technical setup.

**Key Responsibilities:**

  • Provide timely and effective support to customers via multiple channels.
  • Assist businesses with queries related to Mollie's services, including pricing, terms, and technical setup.
  • Contribute to improving the customer experience by providing feedback and innovative solutions.

**Requirements:**

  • A positive, can-do attitude.
  • Fluent Swedish and English language skills.
  • An ability to thrive in a high-performance environment with a 'work hard, play hard' culture.
  • Natural problem-solving skills, with the ability to quickly understand problems and identify solutions.

**Benefits:**

  • Full-time position in a hybrid setup.
  • Lunch vouchers.
  • Well-being budget (€60 per month).

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