Digital Transformation Consultant
Há 4 dias
At FedEx Eu, we're looking for a skilled Digital Transformation Consultant to join our Marketing team.
We have an exciting opportunity for the right candidate to define the strategy and vision for customer journeys and experiences in line with customer needs and our organization's wider strategic objectives.
Key Responsibilities:
- Create experience roadmaps including prioritization and management of the product backlog to deliver most valuable features and improvements in a timely manner.
- Act as business lead to take experience enhancements for both digital and process capabilities from idea to realization; obtaining buy-in and support from cross-functional stakeholders.
- Work with Customer Insights and Customer Experience Design teams to understand if the journey/experience is meeting customer expectations and delivering desired business outcomes.
About You:
- Candidate must have a passion for understanding customer needs and delivering exceptional user experiences.
- Ability to lead complex projects with a focus on outcomes and value delivery for both customers and the business.
- Familiarity with different agile tools and ways of working.
- Excellent verbal and written communication skills, with the ability to clearly convey objectives, progress and outcomes.
What We Offer:
- A competitive salary of €65,000 - €80,000 per year.
- Training to get you started and on-the-job learning opportunities.
- Extensive learning resources to further develop your skills and knowledge.
- Tuition Assistance Program.
- Employee Assistance Program for you and your family in difficult life situations.
- Employee reduced-rate shipping.
- Great career opportunities within a global community.
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