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Customer Service Representative Lisbon Opportunity
2 semanas atrás
**Company Overview:**
Teleperformance Portugal is a leading provider of customer experience solutions, offering services in 35 languages to over 12,000 clients worldwide.
We are a multicultural and skilled team that values diversity and inclusion. Our team members come from 111 nationalities, making us one of the most international companies in Europe.
At Teleperformance Portugal, we offer a wide range of integrated omnichannel solutions, technology, and high security standards in the market.
Join our team as a Customer Service Representative and be part of a global network that provides exceptional customer experiences.
**Job Description:**
As a Customer Service Representative at Viaplay, you will handle user inquiries across various communication channels: voice, email, chat, and social media.
You will guide users through account setup and login issues, troubleshoot streaming quality, buffering, or content playback problems, provide assistance on compatibility, installation, and device settings, help users manage subscriptions, update payment methods, and resolve billing issues, assist with subscription pauses or cancellations, and collect and communicate user feedback for platform improvements.
**Required Skills and Qualifications:**
To succeed in this role, you will need:
- A high school diploma;
- Excellent communication and interpersonal skills;
- The ability to handle confidential and/or highly sensitive information;
- An interest in Movies, Series, and Sports;
- Experience in Customer Service (preferred).
**Benefits:**
We offer a dynamic and supportive work environment, with opportunities for growth and development within our organization.
Our benefits include health insurance since day one in the company, free Portuguese language courses, water sports, soft trekking, and much more.
