Pharmaceutical Advisor for Beauty Company in Porto
2 semanas atrás
We are seeking a dedicated and enthusiastic Customer Service Representative to join our pharmacy project team in Porto. In this role, you will be our customers' first point of contact, ensuring they receive exceptional service and support. You will handle inquiries, manage orders, and provide detailed information about our pharmaceutical products and services. Your responsibilities and impact as a Pharma Advisor will be:
Contact via live chat, phone, or email with customers and healthcare professionals
Manage consumer requests relating to information and complaints
Provide excellent solutions and service
Provide product advice in a professional, precise, and timely manner
Skills, qualifications, and interests you need to succeed in this role include:
Proficiency in the German language, with a minimum of C1 level
English language level of B2
Experience of at least 1 year working in a pharmacy in Germany, as either PTA or PCA
Exceptional communication skills, a strong sense of empathy, and a keen focus on ensuring customer satisfaction
Demonstrated customer-centric approach, problem-solving abilities, and a collaborative mindset
Solid IT skills, including efficiently utilising reporting tools for customer interactions
Willingness and availability to work flexible shifts
What's in it for you?
Type of contract: a long-term fixed-term contract, renewable every year
Working hours: full-time (40h/week) Monday to Sunday, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule (8:00-20:00)
Salary conditions: 2.207€ gross/month (including free accommodation) or 2.586€ gross/month (excluding accommodation)
Compensation during the training period if successful: 50% of your hourly wages (lower taxes)
For international candidates: reimbursement of your initial flight expenses after 9 months, airport pick up, yearly two-way flight ticket back to your home country (within the EU), help in paperwork, opening bank account, etc. upon your arrival, free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
Real career opportunities in different career paths
Your Future Company: Located in Porto, you will find a company that takes care of you with your career development, language skills, accommodation, and social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world.
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