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Matosinhos Call Centre Agent Position
Há 1 mês
We are seeking a skilled German-Speaking Call Centre Agent to join our team in Matosinhos, Portugal. This role offers a unique opportunity to provide exceptional customer service and support for a leading German bank.
About the RoleThis 6-12 month position involves providing inbound support for retail banking inquiries, troubleshooting issues, and maintaining accurate records of customer interactions. As a key member of our team, you will be responsible for answering customer questions, executing orders on the first contact, and guiding customers through the Postbank app setup.
Your expertise in handling customer queries, resolving issues efficiently, and collaborating with team members to improve service processes will make a significant impact on our customer experience.
Key Responsibilities:- Answer customer questions and execute orders on the first contact
- Assist with phone banking ID and T-PIN setup
- Guide customers through the Postbank app setup
- Provide exceptional customer service for all retail banking inquiries
- Troubleshoot and resolve customer issues efficiently
- Maintain accurate records of customer interactions
- Collaborate with team members to improve service processes
This full-time position requires working Monday to Saturday, 8am-5pm (rotative days off), with onsite work in Matosinhos, Portugal. Health insurance is provided, but you must already have NIF and NISS. If not, please ensure these documents are obtained prior to enrolment.
Salary and LocationThe estimated salary for this role is 20,000 Euros + bonus, making it an attractive opportunity for those looking to start or continue their career in Matosinhos, Portugal.
RequirementsTo be successful in this position, you should have near-native German language skills and be able to thrive in a fast-paced customer service environment.
