Technical Support Specialist for Global Brands
Há 5 dias
**About the Role**
We are seeking a skilled Technical Support Specialist to join our team in Lisbon, Portugal. As a key member of our customer experience team, you will provide top-notch support to customers across various global brands.
Key Responsibilities:
- Provide accurate and detailed information about our clients' products and services
- Manage and respond to customer inquiries through phone and email
- Assist customers with product setup, troubleshooting, and usage guidance
- Process customer orders, returns, and exchanges
Requirements:
- A native-level proficiency in German and a minimum C1 level of English
- A valid Portuguese work permit (required)
- Resilience to sensitive content and emotional maturity
- Motivation and commitment to perform assigned tasks effectively
About Our Company
Our company is a global leader in the BPO industry, serving +750 world-leading digital-first brands. We pride ourselves on delivering innovative solutions, technology, and expertise to support operational needs and deliver seamless customer experiences.
What's in it for you?
- Type of contract: Unfixed term contract, 30 days probation period
- Working hours: full time (40h/week) Monday-Sunday 8:00-20:00
- Salary conditions: Competitive salary package with bonus structure
- Health insurance provided from the beginning
- Paid professional training
- Employee discounts
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