Business Intelligence Analyst

3 semanas atrás


Lisboa, Lisboa, Portugal Devoteam Tempo inteiro

About Us


At Devoteam, we empower innovation by harnessing the power of technology to drive meaningful change.



Company Overview

Devoteam is a global leader in Digital Transformation, serving leading organisations across EMEA with a revenue of €1B. We believe in leveraging technology to create value for our clients, partners, and employees in a world where technology is developed for people.

Job Summary

We are seeking a highly skilled Business Intelligence Analyst to join our multidisciplinary team of experts in cloud services. The ideal candidate will have strong analytical skills, attention to detail, and excellent communication abilities. As a Business Intelligence Analyst, you will play a critical role in gathering data from various sources, analyzing key performance indicators (KPIs), and generating insightful reports that drive business growth.

Key Responsibilities

Gather data from various sources to calculate KPIs related to service performance, including transaction accuracy, system availability, and other relevant metrics;
Prepare and distribute monthly reports detailing the performance of various service KPIs, highlighting trends, identifying areas for improvement, and providing actionable insights;
Collaborate closely with different departments, such as IT, customer service, and operations, to ensure accurate data collection and understand the context behind the numbers;
Identify opportunities for improving service performance based on KPI data, recommending changes to processes, systems, or training programs;
Ensure that all KPI calculations and reports comply with organizational standards and external regulations;
Maintain a high level of responsibility with dates and schedules to ensure timely and accurate reporting.

Requirements


  • Analytical Skills: Strong ability to analyze data and identify trends and patterns;
  • Attention to Detail: High level of accuracy in data collection and report generation;
  • Communication Skills: Ability to clearly present findings and recommendations to stakeholders;
  • Technical Proficiency: Familiarity with data analysis tools and software, such as Excel, PowerBI, SQL, or specialized KPI tracking systems;
  • Problem-Solving Skills: Ability to identify issues and develop effective solutions;
  • Time Management: Excellent time management skills to meet deadlines and manage multiple tasks efficiently.


What We Offer

At Devoteam, we value diversity, creativity, and excellence. Our employees enjoy a dynamic work environment, competitive salary (€60,000 - €80,000 per year), and a range of benefits, including comprehensive training, professional development opportunities, and a diverse network of colleagues. If you are passionate about using data to drive business success, we encourage you to apply for this exciting opportunity.

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