Professional Services Delivery Lead
3 semanas atrás
Professional Services Leadership Role
This leadership role is responsible for managing client/partner relationships, ensuring customer satisfaction through effective resource allocation and optimization, and fostering cross-functional collaboration to drive overall organizational success.
Key Responsibilities
- Manage client/partner relationships and ensure customer satisfaction.
- Lead a team in a leadership role.
- Foster cross-functional collaboration to drive overall organizational success.
- Facilitate team building and develop talent through mentoring and coaching.
- Oversee recruitment, hiring, and onboarding processes.
- Collaborate with Sales, Presales, Product Management, and Customer Operations teams.
- Serve as a customer advocate and route information to address customer needs.
- Provide Senior Leadership with reports on staffing, utilization, project health, and financial performance.
- Maintain current profiles of skills, knowledge, and competencies for the Professional Services team.
Success Behaviors
Excellent leaders are enthusiastic about making their teams successful, leading by mastering emotional intelligence and resonant leadership.
Requirements
- Professional Services management background or equivalent experience.
- Proficient understanding of the financial model for Professional Services.
- Strong communication skills and the ability to motivate and lead a team.
- Demonstrated empathy and awareness of others, coupled with effective influencing skills.
- Proven experience in managing technical, cross-functional professional services teams.
- Familiarity with subscription-based software and services delivery business models.
- Previous involvement in people management roles.
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