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German Speaking Customer Support Specialist
2 semanas atrás
**Company Overview**
We are a global leader in mobile point-of-sale solutions, expanding to 31 countries and empowering small businesses with our innovative smartphone-based payment services.
Our team is passionate about delivering exceptional customer experiences and strives to create a dynamic work environment that fosters growth and development within the organization.
**Key Job Responsibilities**
- Support German-speaking merchants via phone, email, chat, and social media channels.
- Address product-related inquiries and resolve issues efficiently.
- Collaborate with cross-functional teams to enhance customer satisfaction and operational efficiency.
**Ideal Candidate Profile**
- Proven experience in contact centre or customer service roles.
- Familiarity with technology, including smartphones, tablets, and computers.
- Excellent verbal and written communication skills in both German and English.
- Customer-focused, patient, and empathetic with strong problem-solving skills.
- Able to maintain composure in high-pressure situations.
**Training and Onboarding**
- Participate in comprehensive training sessions to develop necessary skills.
- Learn our products and services to provide expert support.
**Compensation and Benefits**
- Competitive salary and bonuses.
- Meal allowance and health insurance coverage.
- Ongoing opportunities for professional growth and development.
