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Customer Success Advocate

1 semana atrás

Lisboa, Lisboa, Portugal Phiture Tempo inteiro

**About Us**

PagerDuty empowers teams of all kinds to do the critical work that moves business forward. Our Operations Cloud is a powerful tool that helps organizations respond to critical events in real-time.

We are looking for a talented Customer Success Manager to join our Scaled team. This person will play a key role in driving customer adoption, retention, and growth.

Your Key Responsibilities Will Include:

  • Serving as the primary point of contact for customer inquiries, escalations, and strategic discussions.
  • Managing customer interactions within the pooled segment, responding to digital signals and automated triggers.
  • Monitoring data-driven insights to identify at-risk accounts and growth opportunities.
  • Building strong relationships with customers to understand their business objectives, challenges, and success metrics.
  • Identifying opportunities for upselling and cross-selling PagerDuty solutions, including new features, products, and services.

About You:

  • You have 3+ years of experience in account management, customer success, sales, or a related role in a SaaS or technology company.
  • You have a proven track record of managing customer relationships and/or identifying opportunities within a book of business.
  • You have strong communication and interpersonal skills, with the ability to build trust and rapport with customers at all levels, including executives.
  • You have an analytical mindset with the ability to understand customer data and translate it into actionable insights.

What We Offer:

  • A competitive salary and comprehensive benefits package from day one.
  • Flexible work arrangements, including a hybrid workplace model.
  • Generous paid vacation time, paid holidays, and sick leave.
  • Eligibility for our Employee Stock Purchase Program and retirement plan.
  • A generous parental leave policy, including up to 22 weeks for pregnant parents and up to 12 weeks for non-pregnant parents.
  • A dedicated wellness program, including mental health support and access to fitness classes.